1. Who we are

Auriana is the data controller for the personal information covered by this Privacy Policy.

Contact details:
Email: stacey@auriana.co.uk
Phone: 07982 656 044
Address: Enfield, EN1 4BN

2. What information we collect

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Telephone number
• Event address or postcode
• Event date, time and booking details
• Details about the services you are interested in or book
• Messages, enquiries and information you provide to us through forms, email, social media or messaging apps
• Payment-related information where needed to process bookings, although full card details are usually handled by the payment provider rather than by us directly
• Relevant information about allergies, accessibility or safety needs where needed for the service booked
• Website usage information such as IP address, browser type and device data where collected through website tools or cookies
• Photographs or videos only where appropriate consent has been given

3. How we use your information

We may use your information to:

• Respond to enquiries
• Prepare quotes and discuss booking options
• Process bookings and manage event arrangements
• Communicate important information before or after your event
• Take deposits and payments or arrange invoicing
• Provide services safely and appropriately on the day of the event
• Keep records of bookings, payments and communications
• Deal with complaints, issues or refunds
• Meet legal, accounting or insurance obligations
• Improve our website, services and customer experience
• Use agreed photographs or videos for marketing where consent has been given

4. Lawful bases

Under UK data protection law, we must have a lawful basis for using your personal information.

We generally rely on one or more of the following:

• Contract: where we need your information to provide a quote, manage a booking or deliver services you have requested.
• Legitimate interests: where we have a genuine business reason to use your information, such as responding to enquiries, managing bookings, improving services or keeping records, provided this does not override your rights and interests.
• Legal obligation: where we need to keep records for tax, accounting, insurance or legal reasons.
• Consent: where we rely on permission, for example if we use photos for marketing or send marketing messages where consent is required.

Where we collect health-related or other sensitive information, we will only use it where necessary and lawful, for example to help provide services safely and appropriately.

5. Children’s information

Our services often relate to children’s parties and events, but bookings and enquiries should normally be made by a parent, guardian or other responsible adult.

We aim to keep the use of children’s information limited to what is genuinely needed to provide services safely and appropriately. Where photographs or videos involve children, we will only use them where suitable permission has been given.

6. Who we share information with

We may share personal information where necessary with:

• Trusted team members, entertainers, artists or subcontractors involved in delivering the booked service
• Booking, form or event-management platforms used to process enquiries or bookings
• Payment providers or invoicing systems
• Website providers, hosting providers or technical support providers
• Professional advisers such as accountants, insurers or legal advisers where necessary
• Authorities or regulators if we are legally required to do so

We only share information where it is reasonably necessary and appropriate for the purpose involved.

If you use our booking system, your details may also be processed through [INSERT BOOKING PLATFORM IF USED]. If you make payments through a third party, those payments may be processed through [INSERT PAYMENT PROVIDER IF USED].

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes set out in this policy, including to manage bookings, deal with enquiries, keep financial records and resolve complaints or disputes.

As a general guide:

• Enquiry information that does not lead to a booking may be kept for up to 12 months
• Booking and event records may be kept for up to 6 years for accounting, tax, insurance and legal record-keeping purposes
• Marketing permissions or image consents may be kept until withdrawn or no longer needed
• Website analytics data is kept according to the settings of the tools used

We may keep information for longer where required by law or where reasonably necessary to deal with legal claims or disputes.

8. How we keep information safe

We take reasonable steps to help protect personal information from unauthorised access, misuse, loss or disclosure. These measures may include secure passwords, limited access, secure platforms and careful handling of booking and contact information.

No online system can ever be guaranteed to be completely secure, but we aim to use appropriate safeguards for the information we hold.

9. Your data protection rights

You may have rights including the right to:

• be informed about how your information is used
• request access to the personal information we hold about you
• ask us to correct inaccurate or incomplete information
• ask us to delete information in certain circumstances
• ask us to restrict how we use information in certain circumstances
• object to certain uses of your information
• ask for transfer of information in certain circumstances
• withdraw consent where we rely on consent

If you would like to exercise any of these rights, please contact us using the details below.

10. Cookies and website use

Our website may use cookies or similar technologies to help it function properly, understand website use and improve the user experience.

If cookies or analytics tools are used, you should also read our Cookies Policy for more detail about what is used and how to manage your preferences.

11. How to contact us

If you have any questions about this Privacy Policy or about how we use your information, please contact us:

Email: stacey@auriana.co.uk
Phone: 07982 656 044
Address: Enfield, EN1 4BN

12. How to complain

If you have concerns about how we use your personal information, please contact us first and we will try to resolve the issue fairly.

You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK data protection regulator.